RETURN POLICY

Last updated September 24, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for plateform credit or an exchange. Please see below for more information on our return policy.

PRODUCTS

SponsoGo offers two types of products :
Physical product is product which can be touched physically and can be shipped to customer after buying it. For example, and not limited to: Clothes, chair, laptop, mobile and anything which is physically touchable. These products my be eligible for returns and/or refunds.
Digital products are the products which are not touchable, available only online and could sell only through digitally and only for digital use. For example, and not limited to: software, ebook, video courses, etc. These products cannot be return or refunded.

RETURNS

All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please Note : Digital Product Sales are FINAL SALE and cannot be returned.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Expressive Online
Attn: Returns
RMA #
10 rue de la liberté 3ème étage
Casablanca, 20000
Morocco
Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven open (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
  • Digital Products
  • Services of any kind
  • Access to live streams
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
Phone: +21208002200
Email: [email protected]